Privacy Policy

Last Updated: April 28, 2026

At SG Cleaners LLC, we value the trust you place in our family-owned business. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or book our services.


1. Information We Collect

We collect information that you voluntarily provide to us when requesting a quote or scheduling a cleaning, including:

  • Contact Data: Your name, email address, and phone number.
  • Service Data: Your physical home or business address where cleaning will take place.
  • Payment Data: We use secure third-party processors (like Housecall Pro, Square,  Venmo, or Cash App) to handle payments. We do not store your full credit card or banking details on our website.


2. How We Use Your Information

We use your information strictly to provide our "Savage" level of service, specifically to:

  • Provide accurate estimates for carpet and upholstery cleaning.
  • Send appointment reminders and updates regarding your service.
  • Respond to your questions or "Savage Squad" inquiries.
  • Process payments and issue receipts.
  • Media Use: We may take "Before and After" photos of our work to document any service we provide. These photos are used to track our cleaning results and may be used for marketing purposes. We promise to never include your personal photos, sensitive documents, or identifying family information in these images without your explicit consent.


3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your information with trusted service providers (such as Housecall Pro) who assist us in operating our business and serving you, provided those parties agree to keep this information confidential.


4. Security

We implement industry-standard security measures to maintain the safety of your personal information. However, please remember that no method of transmission over the internet is 100% secure.


5. Your Choices

By providing your phone number, you consent to receive service-related text messages. You may opt out of any marketing communications at any time by replying "STOP" to our texts or emailing us at INFO@SGHOUSECLEANERS.COM.


6. Data Retention

We retain your personal information only for as long as necessary to provide our cleaning services and to comply with our legal and tax obligations in the State of Ohio.


7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

SG Cleaners LLC

Massillon, OH

Phone: (330)-601-9524

Email: INFO@SGHOUSECLEANERS.COM


8. External Links

Our website may contain links to other sites (such as social media or partner local businesses). SG Cleaners LLC is not responsible for the privacy practices or content of those external websites.


9. Cookies & Tracking

We use cookies to ensure you get the best experience on our website and to help our 'Savage Squad' understand how visitors interact with our services. By continuing to use our site, you agree to our use of cookies.